Income Maintenance Caseworker - Indiana County Assistance Office

Commonwealth of Pennsylvania • Indiana County, PA

1d • Hybrid

About The Position

Bring your commitment to public service to the Income Maintenance Caseworker position with the Department of Human Services, where you help individuals and families access essential aid. In this role, you provide clear guidance to people navigating financial and medical programs at the Indiana County Assistance Office. Your work strengthens the well-being of the community by ensuring that applicants receive the help they qualify for. It is a role that lets you make a real difference during times of need. This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment.

Requirements

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
• Meet the PA residency requirement.
• Be able to perform essential job functions.
• A conditional offer of employment will require submission of criminal history reports.
• Pass a background investigation.
• Pass an enhanced background check prior to beginning employment, including a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Nice To Haves

• Hiring preference for this vacancy may be given to candidates who live within Indiana County.

Responsibilities

• Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Conduct phone and in-person interviews to gather information and understand customer circumstances
• Interpret and apply state and federal regulations to ensure accurate case decisions
• Enter information into automated systems and perform manual calculations for case processing
• Write clear and thorough case comments to record changes and document decisions
• Complete all assigned work within required timeframes and established procedures

Benefits

• The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
• The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
• The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level