Energy Assistance Worker - York County Assistance Office

Commonwealth of Pennsylvania • York County, PA

1d • Hybrid

About The Position

If you want a meaningful role where your attention to detail and friendly approach help community members receive essential heating assistance, consider becoming an Energy Assistance Worker with the Department of Human Services. In this position, you will learn important Low Income Home Energy Assistance Program (LIHEAP) procedures while supporting customers through each step of the application at the York County Assistance Office. You will strengthen your office and customer service skills as you verify information and prepare documents. Your work will ensure fair, timely decisions for families who rely on these benefits.

Requirements

• Two years of experience in general office work which included interviewing the public; or Any equivalent combination of experience and training.
• You must meet the PA residency requirement.
• You must be able to perform essential job functions.
• A conditional offer of employment will require submission of criminal history reports.
• You must pass a background investigation.

Nice To Haves

• Hiring preference for this vacancy may be given to candidates who live within York County.

Responsibilities

• Interview applicants, complete forms, and review information to determine eligibility
• Evaluate mail in applications for accuracy, copy documents for records, and gather missing information
• Utilize computer systems to collect data needed for eligibility decisions
• Prepare forms, correspondence, vendor authorizations, and notices for applicants
• Contact vendors, employers, and other parties to confirm details provided by applicants
• Review recipient files, investigate complaints or duplicates, and determine whether adjustments are needed

Benefits

• The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
• The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
• The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed