Energy Assistance Worker - Cumberland County Assistance Office (Seasonal)

Commonwealth of Pennsylvania • Cumberland County, PA

7h • Hybrid

About The Position

Join the team as an Energy Assistance Worker with the Department of Human Services and make a meaningful difference for families in Cumberland County. This role gives you the chance to guide clients through the Low-Income Home Energy Assistance Program (LIHEAP) process while helping them access vital heating support. Your attention to detail and commitment to service will help households stay safe and warm during challenging seasons. Step into a position that values your compassion, organization, and dedication. This role centers on processing LIHEAP applications, verifying information, and assisting households with energy needs.

Requirements

• Two years of experience in general office work which included interviewing the public; or Any equivalent combination of experience and training.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• A conditional offer of employment will require submission of criminal history reports.
• Must pass a background investigation.

Nice To Haves

• Hiring preference for this vacancy may be given to candidates who live within Cumberland County.

Responsibilities

• Complete cash and emergency applications by reviewing mail-in forms, conducting interviews, and gathering verification
• Use LIHEAP and other programs to collect information and validate details
• Reject ineligible applications, analyze documentation, and determine correct benefit levels
• Record verification, update addresses, and prepare notifications and referrals
• Contact vendors, confirm heating sources, and manage collateral contracts
• Prepare reports, participate in supervisory conferences, assist other programs, and respond to case audits and reviews

Benefits

• The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
• The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
• The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed