Go! Seasonal Employee Manager

Go! Retail Group•Peabody, MA

About The Position

Go! Retail Group is an Austin-based, family-owned retailer operating year-round and seasonal stores across the United States, along with distribution centers and third-party logistics services. The company’s brands include Go! Stores, Attic Salt Stores, Toys”R”Us, Calendars.com, Snoozimals, and Tiny Headed Kingdom. Its stated values include innovation and collaboration, integrity and transparency, community, and fun. The Seasonal Employee Manager is responsible for opening and managing a seasonal retail store, hiring and leading its seasonal team, and driving sales while maintaining visual standards and effective operational controls. The manager works to create an engaging customer experience and a positive environment for associates. The role is sales- and KPI-focused and involves customer service, staff training and scheduling, merchandising, inventory and loss prevention, store operations, and coordination with an Area Sales Manager. The role is seasonal and full-time, with weekends and evenings as needed.

Requirements

Successful experience as a retail store manager with a sales focus.
At least 1 year of retail and/or management experience.
Demonstrated ability to drive sales.
Excellent problem-solving ability.
Ability to create a customer-focused environment.
Strong organizational and leadership skills.
Good communication and interpersonal skills.
Enthusiasm for being an impactful and innovative leader.
Self-motivated, passionate, optimistic, and solution-oriented.
High integrity, accountability, and reliability; responsible and open to feedback.
Knowledge of retail operations, sales, customer service, merchandising, inventory control, and loss prevention.
Knowledge of retail management POS systems, basic computer skills, and Microsoft Office.
Ability to perform basic math functions.
Flexible and able to thrive in a fast-paced environment.
Attention to detail.
Ability to occasionally lift or move up to 50 pounds and meet the described physical demands, with reasonable accommodations as applicable.

Responsibilities

Lead the team and build morale by recognizing strong performance, sales achievements, and attention to detail.
Address issues involving staff or customers, including complaints and grievances.
Model professionalism and high performance.
Meet sales goals by training, motivating, mentoring, and giving feedback to sales staff.
Stay aware of consumer marketing initiatives and participate in promotions to maximize sales.
Provide excellent service and high customer satisfaction, drive sales, and create a positive guest experience.
Work with the Area Sales Manager to maximize sales results.
Merchandise products according to visual direction and standards and create an active-selling environment.
Hire and train seasonal staff, including training them in customer service standards.
Manage staff payroll and schedules within the store payroll budget.
Monitor personnel performance and provide coaching and feedback; manage talent.
Work with the Area Sales Manager on employee relations, disciplinary matters, and terminations.
Make daily bank deposits and manage store operations, inventory, and loss prevention.
Follow company policies and procedures and represent the company positively.
Ensure the store meets health and safety regulations and company processes.
Assemble the store and manage store opening and closing.
Follow mall guidelines and maintain relationships with malls.
Collect guest email addresses through text sign-up.