Seasonal Early Morning Freight

Five Below•Easton, PA

2d•Onsite

About The Position

The Seasonal Early Morning Freight associate supports store operations and customer service. The posting describes seasonal stock shifts from 4 a.m. to 12 p.m., Monday through Friday. The role also includes assisting customers, sharing product knowledge, promoting store events and promotions, resolving concerns, communicating merchandise and service needs to management, and collaborating with the team to meet store and company goals. The position involves frequent use of store devices and equipment, handling and stocking merchandise, retrieving and putting away stock, and moving throughout the sales floor and stock room. Employees must be able to meet the physical and communication requirements of the role and work a flexible schedule as business needs require. Five Below describes its culture as energetic, passionate, collaborative, and focused on creating an enjoyable workplace and customer experience.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule.
Comfortable using technology or willing to learn, including computers, cash registers, hand-held devices, and mobile devices.
Good communication skills and ability to engage with customers.
Able to handle customer interactions and potential issues courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Able to frequently climb and descend ladders to retrieve and put away stock.
Able to frequently kneel, bend, twist, and stoop.
Able to frequently move across the sales floor and between the sales floor and stock room.
Able to remain in a stationary, upright position for 80% of the time.
Able to communicate and accurately exchange information with customers, managers, and coworkers in person and by telephone.
Able to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Able to work a flexible schedule to meet business needs, which may include day, evening, weekend, or overnight shifts and travel as required.

Responsibilities

Greet customers promptly and assist multiple customers efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
Inform management about restocking needs, service requirements, and customer feedback.
Collaborate with the team to achieve store and company goals and contribute to a positive work environment.
Retrieve, stock, and put away merchandise.