Early Morning Freight

Five Below • Petoskey, MI

1d • Onsite

About The Position

Five Below is seeking an Early Morning Freight associate to support customers and store operations. The position includes providing prompt, knowledgeable customer service, promoting store events and offers, addressing customer concerns, and communicating store needs and customer feedback to management. The associate also works with the team to meet store and company goals. The role requires handling merchandise and stock, using store devices and equipment, and working a flexible schedule that may include day, evening, weekend, or overnight shifts and travel as required. The position is hourly and starts at $14.00.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Comfortable using or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Able to communicate well and engage with customers.
• Able to handle customer interactions and concerns courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
• Able to frequently climb ladders and kneel, bend, twist, and stoop.
• Able to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Able to move frequently across the sales floor and between the sales floor and stock room.
• Able to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, assist them, and handle multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer solutions using product knowledge, including seeking exchanges instead of returns when possible.
• Communicate merchandise restocking and service needs, as well as customer feedback, to management in a timely manner.
• Collaborate with the team to support store and company objectives and contribute to a positive, productive work environment.
• Operate the cash register and other listed devices; move, retrieve, and put away merchandise; and assist customers across the sales floor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed