Early Morning Freight

Five Below•Saginaw, MI

2d•Onsite

About The Position

The Early Morning Freight role at Five Below supports customers and store operations in a fast-paced retail environment. The associate greets and assists customers, shares product knowledge, helps locate merchandise, promotes store events and offers, and addresses customer concerns. The role also includes communicating merchandise and service needs to management and supporting team and company goals. Work requires using retail technology, handling and stocking merchandise, and assisting customers throughout the sales floor and stock room. The schedule is flexible to meet business needs and may include day, evening, weekend, or overnight shifts, as well as travel when required.

Requirements

At least 16 years old.
Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
Comfortable using or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
Good communication skills and ability to engage with customers.
Ability to handle customer interactions and potential issues courteously and professionally.
Ability to use basic information-gathering skills to solve problems.
Ability to learn procedural knowledge through on-the-job training.
Ability to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders and kneel, bend, twist, and stoop.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Ability to move frequently across the sales floor and to and from the stock room.
Ability to identify and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Responsibilities

Greet and acknowledge customers promptly, provide assistance, and handle multiple customer interactions efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about current store events, promotions, and special activities.
Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
Communicate merchandise-restocking needs, service requirements, and customer feedback to management in a timely manner.
Collaborate with the team to support store and company objectives and contribute to a positive, productive work environment.
Operate retail devices and equipment; move, retrieve, and put away merchandise; and assist customers across the sales floor and stock room.