Seasonal Customer Service - Shelbyville Plaza Rack

Nordstrom•Louisville, KY

3d•$16 - $16•Onsite

About The Position

The Seasonal Customer Service team member helps create a quick, easy, and enjoyable customer experience in a fast-paced, high-energy Nordstrom Rack environment. Multiple roles are available in Sales, Cashier, Stock, and Fulfillment, with role preference discussed during the interview process. Sales and Cashier responsibilities include assisting customers with transactions, creating a smooth fitting-room experience, supporting Nordstrom Rewards initiatives, maintaining organized stockrooms and accurate inventory processes, keeping the sales floor ready through re-merchandising and straightening, using store technologies, and resolving customer concerns effectively. Stock Support and Fulfillment responsibilities include receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems to process and research shipments, maintaining clean and organized selling floors and stockrooms, and providing general store support such as preparing special events, organizing the backroom, completing markdowns, and relocating fixtures. The pay range is $15.75–$16.35 per hour. Pay offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits and eligibility vary based on location, job level, classification, and length of employment. Applications are accepted on an ongoing basis.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
For Stock Support or Fulfillment roles, the ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Ability to work a flexible schedule based on business needs.

Responsibilities

Create a smooth fitting-room experience by greeting customers, directing them to fitting rooms, and sorting and returning clothing to the floor.
Encourage customers and colleagues to adopt initiatives such as the Nordstrom Rewards program.
Keep stockrooms organized and complete inventory processes, ensuring merchandise is checked in and ticketed accurately.
Maintain a sales floor that is ready for customers through re-merchandising and straightening throughout the day.
Assist customers with transactions in a seamless and friendly manner.
Demonstrate expertise in technologies used in the store environment.
Resolve customer situations in a timely and effective manner.
Receive and unload freight, unpack merchandise, and deliver new arrivals to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.