Seasonal Retail Customer Service & Sales Support - Plaza El Segundo Rack

Nordstrom•El Segundo, CA

3d•$19 - $20•Onsite

About The Position

Nordstrom Rack is hiring a seasonal team member for Sales, Customer Service, Stock, or Fulfillment. Team members work in a fast-paced, collaborative store environment, helping create a welcoming and inclusive atmosphere, providing customers with a quick and easy experience, and keeping the store clean and clutter-free. Employees may work in different areas of the store depending on business needs. Sales and Customer Service work includes maintaining and replenishing the salesfloor, cashiering across in-store, online, and mobile platforms, assisting in fitting rooms, sorting and returning clothing, organizing stockrooms, accurately checking in and ticketing merchandise, using store technologies, following operational and asset protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders, using inventory management systems, maintaining organized salesfloors and stockrooms, and providing general store support such as event setup, markdowns, and moving fixtures. The position requires continuous movement and physical handling of merchandise. Applications are accepted on an ongoing basis.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Maintain a salesfloor that is ready for customers by replenishing, sizing, straightening, and re-merchandising products throughout the day.
Assist customers with cashiering across in-store, online, and mobile transactions using a point-of-sale system.
Bag merchandise, including bulky and sometimes heavy items, and provide a friendly customer experience.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Keep customer areas clean and clutter-free by sorting and returning clothing.
Organize stockrooms and ensure merchandise is properly checked in and accurately ticketed.
Use technologies required in the store environment.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive, unload, and unpack freight and deliver new merchandise to selling departments.
Fulfill customer orders promptly and in accordance with quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.