Retail Customer Service & Sales Floor Support - Langhorne Lincoln Plaza Rack

Nordstrom•Lancaster, PA

10d•$17 - $18•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, moving and collaborating with teammates to create a welcoming and inclusive atmosphere and a quick, easy customer experience. Team members help keep the store clean and clutter-free and may work in different areas of the store, including Sales, Customer Service, Stock, and Fulfillment. Sales and Customer Service duties include keeping the sales floor ready through re-merchandising and straightening, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning clothing to the sales floor, organizing stockrooms, ticketing merchandise, using store technologies, following operational and asset protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and unloading freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems to process and research shipments, maintaining clean and organized floors and stockrooms, and providing general store support such as setting up events, organizing the backroom, marking down merchandise, and relocating fixtures. The position requires flexibility to work a schedule based on business needs and continuous physical activity during shifts.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive atmosphere and provide a quick, easy customer experience.
Keep the store clean and clutter-free, including sales floors and stockrooms.
Keep the sales floor ready through re-merchandising and straightening throughout the day.
Assist customers with in-store, online, and mobile transactions using a point-of-sale system; bag items and handle bulky merchandise.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Use technologies in the store environment and adhere to operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and prepare orders for shipment according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Provide general store support, including setting up special events, organizing the backroom, markdowns, and relocating store fixtures.