Customer Service & Retail Sales Floor Support - Bradley Fair Rack

Nordstrom•Wichita, KS

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere for customers. They help provide a quick and easy customer experience while keeping the store clean and clutter-free. Team members may work in different store areas to maintain cleanliness, support stockrooms, and help customers find merchandise. Roles are available in Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their preferred role during the interview process. Sales and Customer Service work includes maintaining a salesfloor that is ready for customers through re-merchandising and straightening, assisting with transactions across in-store, online, and mobile platforms, and supporting customers in fitting rooms. Team members also return clothing to the salesfloor, organize stockrooms, check in and ticket merchandise accurately, use store technologies, follow operational, merchandise, and asset protection standards, and promote Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and unloading freight, unpacking and delivering merchandise, fulfilling and shipping customer orders to quality standards, and using inventory management systems to scan, process, and research merchandise shipments. Team members also help keep selling floors and stockrooms organized and provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating fixtures. The role requires continuous movement during shifts, frequent handling of merchandise, and the ability to work a flexible schedule based on business needs. The hourly pay range is $15.55–$16.15. The position may be eligible for performance-based incentives or bonuses. Benefits may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and EAP resources; eligibility requirements may apply.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally lift items up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor customer-ready through re-merchandising, sizing, filling in, and straightening merchandise.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems; bag merchandise and provide a friendly experience.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the salesfloor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders in a timely manner and prepare and ship orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.