Retail Customer Service & Sales Floor Support - Langhorne Lincoln Plaza Rack

Nordstrom•Langhorne, PA

About The Position

Nordstrom Rack is hiring a team member to support Sales, Customer Service, Stock, or Fulfillment. Team members work in a fast-paced environment, collaborate to create a welcoming and inclusive atmosphere, provide customers with a quick and easy experience, and help keep the store clean and clutter-free. Employees may occasionally work in different areas of the store to maintain cleanliness, organize stockrooms, and help customers find merchandise. Applicants can discuss their area of interest during the interview process. Sales and Customer Service work includes maintaining and replenishing the sales floor, assisting customers with in-store, online, and mobile transactions, operating point-of-sale systems, bagging merchandise, supporting fitting rooms, returning merchandise to the sales floor, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders, using inventory management systems, maintaining clean and organized sales floors and stockrooms, and providing general store support such as preparing special events, organizing backrooms, completing markdowns, and relocating fixtures. The role requires continuous movement during shifts, frequent bending, twisting, squatting, reaching, and use of the hands. Employees handle merchandise, including bulky or awkward items, and lift items of varying weights. Stock and Fulfillment employees have additional lifting and carrying requirements. The hourly pay range is $17.05–$17.75; pay offers depend on location and job-related knowledge, skills, and experience. Some selling roles receive commissions, and the position may be eligible for performance-based incentives or bonuses. Nordstrom offers benefits subject to eligibility requirements.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Maintain the sales floor in a presentable, replenished, and organized condition through re-merchandising and straightening.
Assist customers with in-store, online, and mobile transactions, including operating a point-of-sale system and bagging merchandise.
Support fitting room customers and sort and return clothing to the sales floor.
Keep customer areas clean and clutter-free by sorting and returning merchandise.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Use technologies required in the store environment.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and in accordance with quality standards.
Prepare and ship customer orders according to packing and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory-control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.