Retail Sales Floor Support, Customer Service & Stock - Pentagon Center Rack

Nordstrom•Arlington, VA

2d•$19 - $19•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere and provide customers with a quick, easy experience. Team members keep the store clean and clutter-free and may work across different store areas to maintain sales floors and stockrooms and assist customers. Open roles are in Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their preferred role during the interview. Sales and Customer Service work includes keeping the sales floor ready through re-merchandising and straightening; assisting customers with in-store, online, and mobile transactions; operating point-of-sale systems; supporting fitting rooms; sorting and returning clothing; organizing stockrooms; checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset-protection standards; and promoting Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and processing freight and merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems to scan and research shipments, maintaining clean and organized selling floors and stockrooms, and providing general store support such as preparing special events, organizing backrooms, marking down merchandise, and relocating fixtures. The role requires continuous movement for 6–8 hours per shift and frequent physical activity, including bending, twisting, squatting, reaching, handling merchandise, and lifting. Stock and Fulfillment team members have additional lifting and carrying requirements.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive atmosphere for customers.
Keep the store clean and clutter-free and assist customers in finding merchandise.
Keep the sales floor ready through re-merchandising, sizing, filling, and straightening merchandise.
Assist customers with in-store, online, and mobile transactions, including operating point-of-sale systems and bagging items.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
Sort and return clothing to the sales floor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in store technologies and follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and prepare orders for shipment according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, markdowns, and relocating store fixtures.