Customer Service & Sales Floor Support - Royal Ridge Center Rack

Nordstrom•Nashua, NH

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere for customers. They help provide a quick, easy customer experience and keep the store clean and clutter-free. Team members may occasionally work in different areas of the store, including Sales, Customer Service, Stock, and Fulfillment. Applicants can discuss their preferred role during the interview process. Sales and Customer Service duties include keeping the salesfloor ready through re-merchandising and straightening; assisting customers with in-store, online, and mobile transactions; operating point-of-sale systems; bagging items; supporting fitting rooms; returning clothing to the salesfloor; organizing stockrooms; checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset protection standards; and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and moving freight and merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems to scan and research shipments, maintaining clean and organized selling floors and stockrooms, and providing general store support such as preparing events, organizing backrooms, markdowns, and relocating fixtures. The role requires continuous movement and physical activity throughout shifts. Pay is listed as $15.45–$16.05 per hour, with offers dependent on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and employee assistance resources; eligibility may depend on location, job level, classification, and length of employment. Applications are accepted on an ongoing basis.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills and attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor ready through re-merchandising and straightening throughout the day.
Assist customers with transactions across in-store, online, and mobile platforms, including operating a point-of-sale system and bagging merchandise.
Provide a friendly, seamless customer experience while handling items, including bulky or heavy merchandise.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the salesfloor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver new merchandise to selling departments.
Fulfill customer orders promptly and in accordance with quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments according to inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.