Retail Sales Floor Support, Customer Service & Stock - Pentagon Center Rack

Nordstrom•Arlington, VA

1d•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy store environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. Team members help keep the store clean and clutter-free and may work in different areas to maintain sales floors and stockrooms and assist customers. Roles are available in Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their preferred role during the interview process. Sales and Customer Service duties include keeping the sales floor ready through re-merchandising and straightening; assisting customers with in-store, online, and mobile transactions; operating point-of-sale systems and bagging merchandise; supporting fitting room customers; sorting and returning clothing; organizing stockrooms; checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset protection standards; and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and unloading freight, unpacking and delivering merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems to scan and research shipments, maintaining clean and organized sales floors and stockrooms, and providing general store support such as setting up events, organizing the backroom, processing markdowns, and relocating fixtures. The role requires continuous movement and regular handling of merchandise. Pay is listed as $18.65–$19.40 per hour; pay offers depend on location and job-related knowledge, skills, and experience. Some selling roles receive commission, and the position may be eligible for performance-based incentives or bonuses. Benefits and eligibility vary based on location, job level, classification, and length of employment.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills and attention to detail, with the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor sized, filled, and ready through re-merchandising and straightening.
Assist customers with in-store, online, and mobile transactions, including operating point-of-sale systems and bagging merchandise.
Support fitting room customers and sort and return clothing to the sales floor.
Maintain clean, clutter-free sales floors and organized stockrooms.
Check in and accurately ticket merchandise.
Use store technologies and follow operational, merchandise, and asset protection standards.
Promote Nordstrom Rewards.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders in a timely manner and prepare and ship orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.