Customer Service Associate - Shelbyville
Indiana Farm Bureau Insurance•Shelbyville, IN
About The Position
The Customer Service Associate supports customers by phone and in person, processes payments and policy changes, assists with claims paperwork requested by claim representatives, and provides clients with proof-of-insurance documents. The role may also include additional duties assigned by management.
Requirements
- High school diploma or GED equivalent.
- One year of customer service experience.
- Property & Casualty insurance license, or ability to obtain one within two years.
- Proficiency in Microsoft Suite.
- Strong communication skills.
- Strong time management and problem-solving skills.
- Strong attention to detail and accuracy.
Responsibilities
- Take incoming phone calls and answer customer questions.
- Assist walk-in customers.
- Collect payments.
- Make policy changes.
- Assist with claims paperwork requested by claim representatives.
- Provide proof-of-insurance documents requested by clients.
- Perform additional duties assigned by management.
Benefits
- Paid vacation and sick leave.
- 401(k) with match.
- Potential yearly bonus, with possible payout up to 20% of salary.
- Contests and incentives.
- Benefits eligibility within 30 days of employment.
- Paid volunteer hours.
- Negotiable pay based on level of experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
