Customer Service Associate

Walgreens•Atlanta, GA

13d

About The Position

Models and delivers a distinctive customer experience while providing courteous, friendly, fast, and efficient checkout service. Registers customer purchases, handles payments and change, and processes voids, returns, rain checks, refunds, and exchanges. Engages customers by greeting them, offering assistance with products and services, resolving issues, and modeling customer-service best practices. Supports store operations by recommending products, maintaining clean and well-merchandised counters and shelves, taking inventory, maintaining records, checking in and pricing merchandise, and constructing and maintaining displays. Completes resets and revisions, supports food separation and product placement policies, and rotates and restocks consumable items using the first-in, first-out method. Follows asset-protection procedures and complies with laws governing regulated products. Provides photo-area services, including digital passport photos and poster printing, and assists with promotional photo sales. Monitors and fulfills web pickup orders and delivers them to customers. Helps maintain the interior and exterior of the store, complies with company policies, maintains respectful coworker relationships, completes assigned training, and performs special assignments and other tasks as directed.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Provide courteous, friendly, fast, and efficient checkout service.
Greet customers, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Recommend products, trade-up items, and companion items.
Register purchases; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Assist with food separation and product placement according to policies and procedures.
Rotate and restock consumable items using the first-in, first-out method.
Provide photo-area services, including digital passport photos and poster printing, and suggest promotional photo products.
Monitor, pick, and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete assigned PPLs.
Complete special assignments and other tasks as assigned.