Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive customer experience and provides courteous, fair, friendly, and efficient checkout service. The role supports customers with product and service questions, resolves issues, recommends items, and completes sales transactions. It also contributes to store operations through merchandising, inventory, asset protection, regulated-product compliance, food handling and rotation, photo services, web order pickup, and store maintenance. The associate uses store systems and equipment, follows company policies and procedures, maintains respectful coworker relationships, and completes assigned training and other tasks.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
- Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.
Responsibilities
- Engage customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions.
- Model and share customer service best practices, including courteous interpersonal habits and proactive service.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
- Construct and maintain displays, complete resets and revisions, and support promotional, seasonal, and sale merchandising.
- Assist with food separation and product placement according to policies; rotate consumable stock using first in, first out and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
