Customer Service Associate

Harvest Market (Niemann) (Niemann Foods)•Carmel, NY

13d•$16 - $16•Onsite

About The Position

The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. The Customer Service Associate will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture.

Requirements

Passion/purpose
Foodie/farmer
Thirst for knowledge/curious/inquisitive
People enthusiast/outgoing
Genuine
Good communicator/desire to share
Trendy/fun
Honest
Techie
Friendly
Leadership skills
People/Communication skills
Integrity
Ability to multi-task
High energy level
Adaptability
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write routine reports and correspondence.
Present information and respond to questions from groups of managers, clients, customers, and the general public.
Basic math concepts (addition, subtraction, division, multiplication)

Responsibilities

Delivers superior guest service and ensure absolute customer satisfaction
Maintains customer satisfaction by providing solutions to concerns
Learns and uses the three E’s: Engagement, Educate, Empowerment
Learns and uses the GUEST program
Greet Customers. Be sincere
Use a smile. Project a friendly manner
Engage the customer in casual conversation
Show respect toward customers purchases
Thank them
Understand all aspects of the cashier/bagger position
Supervises front end cleanliness and organization
Controls traffic flow on the front end through the Queue system
Ensures compliance with all laws, policies and procedures through regular front end management
Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
Handles software and hardware equipment issues
Work within company programs, policies and procedures
Follows safety policies and procedures; is a safety role model
Other duties as assigned by supervisor