Customer Service Associate

Walgreens•Alameda, CA

13d

About The Position

Models and delivers a distinctive, delightful customer experience. Registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The role also supports store operations, merchandising, inventory, asset protection, regulated-product compliance, photo services, web pickup, and store cleanliness and maintenance. The associate engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. The position requires completing assigned training and other tasks, complying with company policies and procedures, and maintaining respectful relationships with coworkers.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer service best practices and Walgreens service traits with team members.
Provide courteous, friendly, fast, and efficient service and recommend items, trade-up items, or companion items.
Register customer purchases; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
Check in and price merchandise as required or directed.
Implement company asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain displays, including promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor Picture Care Plus web pickup orders, select items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete training and PPLs requested by the manager or assigned by corporate.
Complete special assignments and other tasks as assigned.