Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and shares customer-service best practices with team members. Operational duties include recommending products, processing purchases and cash transactions, handling voids, returns, refunds, exchanges, and rain checks, maintaining clean and well-merchandised counters and shelves, checking in and pricing merchandise, and keeping inventory records. The associate follows asset-protection procedures and applicable laws for regulated products; builds and maintains displays; assists with product placement, food separation, stock rotation, and restocking; and maintains a clean, orderly store. The position also provides services in the photo area, including digital passport photos and photo-product sales, and handles web pickup orders by monitoring, picking, and delivering orders to customers. The associate uses store systems and equipment, follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training and learning activities.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekend hours.
Responsibilities
- Deliver a distinctive, courteous, fair, friendly, and efficient customer and checkout experience.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Share customer-service best practices with team members.
- Recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws concerning regulated products.
- Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs.
- Provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
- Monitor web pickup orders, pick items, and deliver orders to customers when they arrive.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other assigned tasks.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
