Customer Service Associate

Walgreens•Florissant, MO

13d

About The Position

The Customer Service Associate delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role registers sales, assists customers with products and services, resolves issues, answers questions, and models customer-service best practices for team members. Responsibilities also include recommending products and companion items; processing payments, voids, returns, rain checks, refunds, and exchanges; maintaining and merchandising counters, shelves, and displays; taking inventory and maintaining records; checking in and pricing merchandise; and following asset-protection procedures and applicable laws for regulated products. The associate supports resets, revisions, food separation and placement, stock rotation, and restocking. The position also provides photo-area services, including digital passport photos and print services; handles web pickup orders; and helps maintain a clean, orderly store. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends training and assigned learning modules.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service, and recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Rotate consumable stock using first in, first out and restock outs.
Use store systems and equipment; provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, orderly store, inside and outside.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.