Customer Service Associate

Walgreens•Gadsden, AL

13d

About The Position

The Customer Service Associate delivers a distinctive and delightful customer experience by assisting customers, resolving questions and concerns, and providing courteous, fair, friendly, and efficient checkout service. The role registers sales, recommends products, and supports store operations, merchandising, inventory, asset protection, and compliance with applicable laws and company policies. The associate also supports photo services and web pickup orders, maintains a clean and orderly store, and completes assigned training and other tasks. The position requires fluency in reading, writing, and speaking English except in Puerto Rico, and a willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet and assist customers and patients with products and services, resolve issues, and answer questions.
Model customer-service best practices, including courtesy, eye contact, proactive assistance, identifying customer needs, and providing service until customers are satisfied.
Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, and companion items.
Operate the assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
Check in and price merchandise as required or directed.
Follow asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
Build and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders in Picture Care Plus, then deliver orders to customers when they arrive at the store.
Help maintain the exterior and interior of the store in a clean, neat, orderly condition.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.