Seasonal Customer Service Representative - New Britain/Middletown/Newington, CT

Enterprise • New Britain, CT

9d • Onsite

About The Position

The Seasonal Customer Service Representative provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role supports the rental process by verifying and documenting driver information and helping ensure efficient rental and return experiences. The position is based at an office in the New Britain, Middletown, or Newington, Connecticut area and pays $19.00 per hour. The seasonal employment window begins in mid-May 2027, ends on or before October 31, 2027, and cannot exceed 180 days. This is a full-time position working 40 hours per week. Multiple schedules are available, including weekends and holidays; schedules are discussed during the interview process.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• Must currently have a valid U.S. driver's license with no more than two moving violations and/or at-fault accidents within the past three years.
• No drug- or alcohol-related conviction on record (DWI/DUI) within the past five years.
• At least six months of prior customer service experience required.
• Basic experience and understanding of a PC and Microsoft Office products required.
• Must be authorized to work in the United States and must not require work authorization sponsorship from the company now or in the future.

Responsibilities

• Meet and greet customers professionally, courteously, and in a timely manner.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services, and by offering optional protection products, upgrades, fuel options, and additional equipment.
• Provide customer assistance such as directions, maps, local area information, and relevant service information.
• Answer incoming calls about reservations, rate quotes, general questions, and provide information and resolutions for customers, other branches, and vendors.
• Make outgoing calls for callback management and other assigned purposes.
• Assist in assessing the condition of rental vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required vehicle maintenance.
• Build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training.

Benefits

• Employee discounts on car rentals, car purchases, and more.
• 401(k) retirement plan with company match.
• Paid time off: earn one hour of PTO for every 30 hours worked; PTO is available to use after 120 cumulative days with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED