Seasonal Customer Service Representative - New Britain/Middletown/Newington, CT

Enterprise Mobility • New Britain, CT

11d • Onsite

About The Position

The Seasonal Customer Service Representative provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role also supports the rental process by verifying and documenting driver information to help ensure efficient rental and return transactions. This seasonal position is based at an office in the New Britain, Middletown, or Newington, Connecticut area. Employment begins in mid-May 2027 and ends on or before October 31, 2027, with a maximum duration of 180 days. The position pays $19.00 per hour and is full-time at 40 hours per week. Multiple schedules are available, including weekends and holidays; schedules are discussed during the interview process.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• Must have a valid U.S. driver's license, with no more than two moving violations and/or at-fault accidents within the past three years.
• Must have no drug- or alcohol-related conviction (DWI/DUI) on record in the past five years.
• At least six months of prior customer service experience required.
• Basic experience and understanding of a PC and Microsoft Office products required.
• Must be authorized to work in the United States and not require work-authorization sponsorship now or in the future.

Responsibilities

• Meet and greet customers professionally, cordially, and in a timely manner.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services, and offering optional protection products, upgrades, fuel options, and additional equipment.
• Provide customer assistance such as directions, maps, local-area information, and relevant service information.
• Answer incoming calls regarding reservations, rate quotes, and general questions, and provide information and resolutions for customers, other branches, and vendors.
• Place outgoing calls for callback management and other assigned purposes.
• Assist in assessing the condition of rental vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required vehicle maintenance.
• Build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.

Benefits

• Employee discounts on car rentals, car purchases, and more.
• 401(k) retirement plan with company match.
• Paid time off, earned at one hour for every 30 hours worked, available for use after 120 cumulative days with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED