Seasonal Customer Service Representative - North Attleboro, MA

Enterprise • North Attleboro, MA

4d • Onsite

About The Position

The Seasonal Customer Service Representative provides friendly, efficient customer service and completes rental transactions while offering company-approved products and services. The role facilitates vehicle rentals and returns by verifying and documenting required driver information. The seasonal employment window begins in mid-May 2027, ends on or before October 31, 2027, and may not exceed 180 days. This is a full-time position of 40 hours per week, based in an Enterprise Mobility office in the North Attleboro, Massachusetts area. Multiple schedules are available, including weekends and holidays; schedules will be discussed during the interview process. The position pays $19.00 per hour.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• Must currently have a valid U.S. driver's license with no more than two moving violations and/or at-fault accidents within the past three years.
• Must have no drug- or alcohol-related conviction on record (DWI/DUI) within the past five years.
• At least six months of prior customer service experience required.
• Basic-level experience and understanding of a PC and Microsoft Office products required.
• Must be authorized to work in the United States and must not require work authorization sponsorship from the company now or in the future.

Responsibilities

• Meet and greet customers professionally, warmly, and promptly.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and available services, including optional protection products, upgrades, fuel options, and additional equipment.
• Assist customers with directions, maps, local area information, and relevant service information.
• Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
• Place outgoing calls for callback management and other assigned purposes.
• Help assess the condition of rental vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required vehicle maintenance.
• Continuously build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.

Benefits

• Employee discounts on car rentals, car purchases, and more.
• 401(k) retirement plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED