Seasonal Customer Service Representative - North Attleboro, MA
About The Position
The Seasonal Customer Service Representative provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role also facilitates the rental process by verifying and documenting driver information to support efficient rental and return experiences. This seasonal position runs from mid-May 2027 through October 31, 2027, or earlier, and may not exceed 180 days. It is based at an office in the North Attleboro, Massachusetts area and pays $19.00 per hour. The role is full-time, 40 hours per week. Multiple schedules are available, including weekends and holidays; schedules are discussed during the interview process.
Requirements
- Must be at least 18 years old.
- High school diploma or GED required.
- Must have a valid U.S. driver's license, with no more than two moving violations and/or at-fault accidents in the past three years.
- Must have no drug- or alcohol-related conviction (DWI/DUI) on record in the past five years.
- At least six months of prior customer service experience.
- Basic experience and understanding of a PC and Microsoft Office products.
- Must be authorized to work in the United States and must not require company sponsorship for work authorization now or in the future.
Responsibilities
- Meet and greet customers professionally, pleasantly, and promptly.
- Provide efficient customer service by explaining rental terms and conditions, vehicle features, and services, and offering optional protection products, upgrades, fuel options, and additional equipment.
- Offer customer assistance such as directions, maps, local-area information, and relevant service information.
- Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions for customers, other branches, and vendors.
- Make outgoing calls for callback management and other assigned purposes.
- Help assess the condition of rental vehicles upon return.
- Notify management of known customer problems.
- Notify management of known vehicle problems and required maintenance.
- Build knowledge and skills continuously and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Benefits
- Employee discounts on car rentals, car purchases, and more.
- 401(k) retirement plan with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
