Seasonal Customer Service Representative - Springfield, MA
About The Position
The Seasonal Customer Service Representative provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role also supports the rental process by verifying and documenting driver information to help ensure efficient rental and return transactions. The seasonal employment window begins in mid-May 2027 and ends on or before October 31, 2027, with employment not to exceed 180 days. The position pays $19.00 per hour and is based at an office in the greater Springfield, Massachusetts area. Full-time schedules of 40 hours per week are available; schedules may include weekends and holidays and will be discussed during the interview process.
Requirements
- Must be at least 18 years old.
- High school diploma or GED required.
- Must currently hold a valid U.S. driver's license, with no more than two moving violations and/or at-fault accidents in the past three years.
- Must have no drug- or alcohol-related conviction (DWI/DUI) on record in the past five years.
- At least six months of prior customer service experience required.
- Basic-level experience and understanding of a PC and Microsoft Office products required.
- Must be authorized to work in the United States and must not require work authorization sponsorship now or in the future.
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner.
- Provide efficient customer service by explaining rental terms and conditions, vehicle features, and services, and offering optional protection products, upgrades, fuel options, and additional equipment.
- Offer directions, maps, local-area information, and appropriate service information to assist customers.
- Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
- Make outgoing calls for callback management and other assigned purposes.
- Help assess the condition of rental vehicles upon return.
- Notify management of known customer problems.
- Notify management of known vehicle problems and required vehicle maintenance.
- Continuously build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Benefits
- Employee discounts on car rentals, car purchases, and more.
- 401(k) retirement plan with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
