Seasonal Customer Service Representative - Raynham, MA

Enterprise Mobility • Raynham, MA

4d

About The Position

The Seasonal Customer Service Representative provides friendly, efficient service and processes customer transactions while offering company-approved services and products. The role facilitates vehicle rentals and returns by verifying and documenting the required driver information.

This seasonal position is based at an Enterprise Mobility office in the Bristol County, Massachusetts area. The employment window begins in mid-May 2027 and ends on or before October 31, 2027, with employment not exceeding 180 days. The position pays $19.00 per hour. Full-time schedules are 40 hours per week; multiple schedules are available, including weekends and holidays, and schedules are discussed during the interview process.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• Must currently have a valid U.S. driver's license, with no more than two moving violations and/or at-fault accidents within the past three years.
• Must have no drug- or alcohol-related conviction (DWI/DUI) on record in the past five years.
• Must have at least six months of prior customer service experience.
• Must have basic experience and understanding of a PC and Microsoft Office products.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and services, including optional protection products, upgrades, fuel options, and additional equipment.
• Assist customers with directions, maps, local-area information, and relevant service information.
• Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions for customers, other branches, and vendors.
• Make outgoing calls for callback management and other assigned purposes.
• Help assess the condition of rental vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required vehicle maintenance.
• Continuously build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.

Benefits

• Employee discounts on car rentals, car purchases, and more.
• 401(k) retirement plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED