Seasonal Customer Service Representative - Pittsfield, MA

Enterprise•Pittsfield, MA

3d•Onsite

About The Position

The Seasonal Customer Service Representative provides friendly, efficient customer service and transactions, and offers company-approved services and products to create a positive customer experience. The role also supports the rental process by verifying and documenting driver information to help ensure efficient and timely rental and return experiences. The seasonal employment window begins in mid-May 2027 and ends on or before October 31, 2027, with employment not exceeding 180 days. This is a full-time position of 40 hours per week, located at an Enterprise Mobility office in the Pittsfield, Massachusetts area. The position pays $19.00 per hour. Multiple schedules are available, including weekends and holidays; schedules are discussed during the interview process.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
Must currently have a valid U.S. driver's license, with no more than two moving violations and/or at-fault accidents within the past three years.
Must have no drug- or alcohol-related conviction on record (DWI/DUI) in the past five years.
At least six months of prior customer service experience required.
Basic experience and understanding of a PC and Microsoft Office products required.
Must be authorized to work in the United States and must not require work authorization sponsorship from the company now or in the future.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services, including optional protection products, upgrades, fuel options, and additional equipment.
Assist customers by providing directions, maps, local-area information, and appropriate service information.
Answer incoming calls regarding reservations, rate quotes, general questions, and information or resolution requests from customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required vehicle maintenance.
Build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training.