Seasonal Customer Service Representative - Pittsfield, MA
About The Position
The Seasonal Customer Service Representative provides friendly, efficient customer service and offers company-approved services and products to create a positive customer experience. The position facilitates vehicle rentals by verifying and documenting driver information to support efficient rental and return transactions. This seasonal position is located at an Enterprise Mobility office in the Pittsfield, Massachusetts area. The employment period begins in mid-May 2027 and ends on or before October 31, 2027, and may not exceed 180 days. The role pays $19.00 per hour. Full-time schedules are 40 hours per week; multiple schedules are available, including weekends and holidays, with details discussed during the interview process.
Requirements
- Must be at least 18 years old.
- High school diploma or GED required.
- Must currently hold a valid U.S. driver's license, with no more than two moving violations and/or at-fault accidents in the past three years.
- Must have no drug- or alcohol-related conviction (DWI/DUI) on record in the past five years.
- Must have at least six months of prior customer service experience.
- Must have basic experience with and understanding of a PC and Microsoft Office products.
- Must be authorized to work in the United States and must not require work authorization sponsorship from the company now or in the future.
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner.
- Provide efficient customer service by explaining rental terms and conditions, vehicle features, and services, including optional protection products, upgrades, fuel options, and additional equipment.
- Offer directions, maps, local-area information, and appropriate service information.
- Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions to customers, other branches, and vendors.
- Place outgoing calls for callback management and other assigned purposes.
- Help assess the condition of rental vehicles upon return.
- Notify management of known customer problems.
- Notify management of known vehicle problems and required vehicle maintenance.
- Build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training.
Benefits
- Employee discounts on car rentals, car purchases, and more.
- 401(k) retirement plan with company match.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
