Seasonal Customer Service Representative - Northampton/Amherst, MA
About The Position
The Seasonal Customer Service Representative provides friendly and efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role also facilitates vehicle rentals and returns by verifying and documenting required driver information. The seasonal employment window begins in mid-May 2027 and ends on or before October 31, 2027, with employment not exceeding 180 days. The position pays $19.00 per hour and is based at an office in the Northampton, Greenfield, or Amherst, Massachusetts area. Full-time schedules are available at 40 hours per week; schedules may include weekends and holidays and will be discussed during the interview process.
Requirements
- Must be at least 18 years old.
- High school diploma or GED required.
- Must have a valid U.S. driver's license, with no more than two moving violations and/or at-fault accidents in the past three years.
- Must have no drug- or alcohol-related conviction (DWI/DUI) on record in the past five years.
- Must have at least six months of prior customer service experience.
- Must have basic experience and understanding of a PC and Microsoft Office products.
- Must be authorized to work in the United States and must not require current or future work authorization sponsorship from the company.
Responsibilities
- Meet and greet customers professionally, in a friendly manner, and in a timely way.
- Provide efficient customer service by explaining rental terms and conditions, vehicle features, and services, and by offering optional protection products, upgrades, fuel options, and additional equipment.
- Assist customers by providing directions, maps, local area information, and appropriate service information.
- Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
- Place outgoing calls for callback management and other assigned purposes.
- Help assess the condition of rental vehicles upon return.
- Notify management of known customer problems.
- Notify management of known vehicle problems and required maintenance.
- Build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Benefits
- Employee discounts on car rentals, car purchases, and more.
- 401(k) retirement plan with company match.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
