Seasonal Customer Service Representative - West Springfield/Chicopee, MA
About The Position
The Seasonal Customer Service Representative provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role also facilitates vehicle rentals and returns by verifying and documenting required driver information. The seasonal employment window begins in mid-May 2027 and ends on or before October 31, 2027, and may not exceed 180 days. The position pays $19.00 per hour and is located at an office in the West Springfield/Chicopee, Massachusetts area. Full-time schedules of 40 hours per week are available; schedules, including weekends and holidays, are discussed during the interview process.
Requirements
- Must be at least 18 years old.
- High school diploma or GED required.
- Must have a valid U.S. driver's license, with no more than two moving violations and/or at-fault accidents in the past three years.
- Must have no drug- or alcohol-related conviction (DWI/DUI) on record in the past five years.
- At least six months of prior customer service experience.
- Basic experience and understanding of a PC and Microsoft Office products.
- Must be authorized to work in the United States and not require work-authorization sponsorship now or in the future.
Responsibilities
- Meet and greet customers professionally, in a friendly manner, and in a timely way.
- Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services, and offering optional protection products, upgrades, fuel options, and additional equipment.
- Assist customers with directions, maps, local-area information, and appropriate service information.
- Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions for customers, other branches, and vendors.
- Make outgoing calls for callback management and other assigned purposes.
- Help assess the condition of rental vehicles upon return.
- Notify management of known customer problems.
- Notify management of known vehicle problems and required vehicle maintenance.
- Build knowledge and skills through on-the-job development and company-sponsored classroom training.
Benefits
- Employee discounts on car rentals, car purchases, and more.
- 401(k) retirement plan with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
