Seasonal Customer Service Representative - West Springfield/Chicopee, MA
About The Position
The Seasonal Customer Service Representative provides friendly, efficient customer service and completes transactions while offering company-approved services and products. The position also facilitates vehicle rentals by verifying and documenting driver information to support an efficient rental and return process. This seasonal role is based at an Enterprise Mobility office in the West Springfield/Chicopee, Massachusetts area, pays $19.00 per hour, and is scheduled to begin in mid-May 2027 and end on or before October 31, 2027, with employment not exceeding 180 days. The role is full-time at 40 hours per week. Multiple schedules are available, including weekends and holidays; schedules will be discussed during the interview process.
Requirements
- Must be at least 18 years old.
- High school diploma or GED required.
- Must currently have a valid U.S. driver's license with no more than two moving violations and/or at-fault accidents within the past three years.
- Must have no drug- or alcohol-related conviction, including DWI/DUI, on record in the past five years.
- Must have at least six months of prior customer service experience.
- Must have basic experience and understanding of a PC and Microsoft Office products.
- Must be authorized to work in the United States and not require work authorization sponsorship from the company now or in the future.
Responsibilities
- Meet and greet customers professionally, courteously, and in a timely manner.
- Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
- Offer optional protection products, upgrades, fuel options, and additional equipment.
- Assist customers with directions, maps, local area information, and appropriate service information.
- Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
- Place outgoing calls for callback management and other assigned purposes.
- Assist in assessing the condition of rental vehicles upon return.
- Notify management of known customer problems.
- Notify management of known vehicle problems and required vehicle maintenance.
- Build knowledge and skills and pursue on-the-job development and company-sponsored classroom training.
Benefits
- Employee discounts on car rentals, car purchases, and more.
- 401(k) retirement plan with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
