Seasonal Customer Experience Representative - Miami International Airport

Enterprise • Miami, FL

1d • Onsite

About The Position

Enterprise Mobility is hiring a Seasonal Customer Experience Representative for its National/Alamo brands at Miami International Airport. The representative provides friendly, efficient service throughout the rental car process, including assisting customers with rental terms, vehicle features, optional products, and other services. This is a full-time seasonal position requiring 40 hours per week. Employment will begin no earlier than November 1, 2026, and end on or before April 30, 2027. The starting pay is $20.73 per hour. The position is located at 3900 NW 25th St, Miami, FL 33142. Employees must be available to work one of the listed schedules, including weekends and holidays except for religious observations.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
• No drug- or alcohol-related conviction on the driving record in the past 5 years.
• Must be willing to accept $20.73 per hour.
• Must be authorized to work in the United States and not require employment authorization sponsorship now or in the future.
• Must be willing to work any day of the week, including weekends and holidays, except for religious observations.
• Must be willing and able to work one of the available schedules.
• Must be able to work from November 2026 through April 30, 2027.

Responsibilities

• Meet and greet customers professionally, courteously, and promptly.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and services, including optional protection products, upgrades, fuel options, and additional equipment.
• Offer assistance such as directions, maps, local-area information, and relevant service information.
• Answer incoming calls regarding reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
• Make outgoing calls for callback management and other assigned purposes.
• Help assess the condition of rental vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required maintenance.
• Build knowledge and skills, and pursue on-the-job training, development opportunities, and company-sponsored classroom training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED