Seasonal Customer Experience Representative - Miami International Airport

Enterprise Mobility • Brownsville, FL

3d • Onsite

About The Position

Enterprise Mobility is hiring a Seasonal Customer Experience Representative for its National/Alamo brands at Miami International Airport. The role provides friendly, efficient service throughout the rental car process, including explaining rental terms and vehicle features, offering optional products and services, assisting customers with local information, and responding to calls and inquiries.

This is a full-time seasonal position of 40 hours per week, starting no earlier than November 1, 2026, and ending on or before April 30, 2027. The starting pay is $20.73 per hour. The position is located at 3900 NW 25th Str, Miami, FL 33142. Candidates must be available to work one of the listed schedules and, apart from religious observations, be willing to work any day of the week, including weekends and holidays.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
• No drug- or alcohol-related conviction on the driving record in the past 5 years.
• Must be willing to accept $20.73 per hour.
• Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
• Apart from religious observations, must be willing to work any day of the week, including weekends and holidays.
• Must be willing to work one of the listed schedules.
• Must be able to work from November 2026 through April 30, 2027.

Responsibilities

• Meet and greet customers professionally, warmly, and promptly.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and services, including optional protection products, upgrades, fuel options, and additional equipment.
• Offer directions, maps, local-area information, and appropriate service information.
• Answer incoming calls about reservations, rate quotes, general questions, and customer, branch, or vendor information and resolution needs.
• Place outgoing calls for callback management and other assigned purposes.
• Assist in assessing the condition of rental vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required vehicle maintenance.
• Build knowledge and skills, and pursue on-the-job training, development opportunities, and company-sponsored classroom training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED