Customer Experience Representative - Gulf Shores International Airport

Enterprise Mobility•Gulf Shores, AL

1d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Customer Experience Representative at Gulf Shores International Airport. The representative provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role also supports the rental process by verifying and documenting required driver information for efficient rentals and returns. The starting pay is $18.80 per hour, with monthly bonus opportunities. The role is located at Gulf Shores International Airport, 3190 Airport Drive, Gulf Shores, AL 36542. The listed schedule is Monday 7:30 a.m.–6:00 p.m., Tuesday and Wednesday off, Thursday 9:00 a.m.–7:00 p.m., Friday 12:00 p.m.–9:00 p.m., Saturday off, and Sunday 7:30 a.m.–6:00 p.m.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
High school diploma or G.E.D. required.
At least 2 years of continuous customer service or sales experience in retail, guest services, or administrative support.
Current and valid driver's license.
No more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years.
More than 1 excessive speeding violation—defined as 26 or more miles per hour over the posted speed limit—within the past 3 years disqualifies a candidate.
No drug- or alcohol-related driving convictions, including DUI/DWI, within the past 5 years.

Responsibilities

Meet and greet customers professionally, warmly, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer customer assistance such as directions, maps, local-area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required vehicle maintenance.
Build knowledge and skills through on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.