Customer Experience Representative - Erie International Airport

Enterprise•Erie, PA

2d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative for its National/Alamo brands at Erie International Airport in Erie, Pennsylvania. The role provides friendly, efficient customer service and completes rental transactions by verifying and documenting driver information. The representative explains rental terms, vehicle features, and available services; responds to customer questions; and offers company-approved products and options. The position also includes assessing returned rental vehicles and washing and detailing vehicles. Pay is $18 per hour. The listed schedule is Monday, Saturday, and Sunday from 4:00 p.m. to 12:00 a.m.; Tuesday through Friday are off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and must not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license.
No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
No drug- or alcohol-related conviction on driving record in the past 3 years.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to assess customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and appropriate service information to customers.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Assess the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build job knowledge and skills and pursue on-the-job, development, and company-sponsored classroom training opportunities.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Wash and detail vehicles.
Perform other miscellaneous and backup job-related duties as assigned.