Customer Experience Representative - Erie International Airport

Enterprise Mobility•Millcreek Township, PA

3d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Customer Experience Representative to provide friendly, efficient customer transactions and offer company-approved products and services. The role supports the rental process by verifying and documenting driver information, helping customers have an efficient rental and return experience, and washing and detailing vehicles. The position is located at Erie International Airport in Erie, Pennsylvania, and pays $18 per hour. The listed schedule is Monday, Saturday, and Sunday from 4:00 p.m. to midnight, with Tuesday through Friday off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related conviction on the driving record in the past 3 years.

Responsibilities

Meet and greet customers professionally, pleasantly, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use approved sales and service techniques to identify customer needs and offer protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, general questions, and customer concerns; provide information and resolution for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Assist in assessing the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills and pursue on-the-job and company-sponsored training and development.
Perform miscellaneous and backup job-related duties as assigned.
Work to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Wash and detail vehicles.
Verify and document necessary driver information to facilitate rentals and returns.