Full Time Customer Experience Representative - Denver International Airport

Enterprise•Denver, CO

7d•Onsite

About The Position

Enterprise Mobility is hiring a full-time Customer Experience Representative for the National/Alamo location at Denver International Airport. The role provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. It also supports the rental process by verifying and documenting required driver information to help ensure efficient rental and return transactions. The position pays $22.00–$24.00 per hour, with additional performance-based bonuses. It offers a consistent 40-hour-per-week schedule, with available start times of 4:00 a.m., 10:00 a.m., 11:00 a.m., 12:00 p.m., and 2:00 p.m. The location is 24530 E 78th Ave, Denver, CO 80249.

Requirements

Must be at least 18 years old.
Must have a high school diploma or GED.
Must have a valid driver's license, with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related conviction, including DUI, DWI, or DWAI, on record within the past five years.
Must be authorized to work in the United States without requiring current or future work-authorization sponsorship from the company.
Must have at least 12 consecutive months of prior customer service, retail, or administrative support experience.

Responsibilities

Meet and greet customers professionally, courteously, and in a timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Assist customers with directions, maps, local area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills through on-the-job development opportunities and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.