Full Time Overnight Customer Experience Representative - Denver International Airport

Enterprise Mobility•Denver, CO

8d•$22 - $24•Onsite

About The Position

Enterprise Mobility is hiring a full-time Overnight Customer Experience Representative for its National/Alamo location at Denver International Airport. The role provides friendly, efficient customer service and offers company-approved services and products. It also facilitates vehicle rentals and returns by verifying and documenting required driver information. The position pays $22.00–$24.00 per hour, plus performance-based bonuses, and offers a consistent 40-hour-per-week schedule. Available schedules are Thursday–Monday, 4:00 p.m.–12:30 a.m.; Thursday–Monday, 8:00 p.m.–4:30 a.m.; or Friday–Tuesday, 8:00 p.m.–4:30 a.m.

Requirements

Be at least 18 years old.
Have a high school diploma or GED.
Have a valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
Have no drug- or alcohol-related conviction (DUI, DWI, or DWAI) on record within the past five years.
Be authorized to work in the United States without requiring work authorization sponsorship from the company now or in the future.
Have at least twelve consecutive months of prior customer service, retail, or administrative support experience.

Nice To Haves

Experience working late evenings and weekends.

Responsibilities

Meet and greet customers professionally, in a friendly and timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Assist in assessing the condition of rental vehicles upon return.
Notify Management of known customer problems.
Notify Management of known vehicle problems and required maintenance.
Continuously build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.