Full Time Customer Experience Representative - Denver International Airport
About The Position
The National/Alamo brands of Enterprise Mobility are hiring a full-time Customer Experience Representative at the Denver International Airport location. The role provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. It also facilitates vehicle rentals by verifying and documenting driver information to support efficient rental and return processes. The position pays $22.00–$24.00 per hour, plus performance-based bonuses, and offers a consistent 40-hour workweek. Available schedule start times are 4:00 a.m., 10:00 a.m., 11:00 a.m., 12:00 p.m., and 2:00 p.m. The location is 24530 E 78th Ave, Denver, CO 80249.
Requirements
- Must be at least 18 years old.
- Must have a high school diploma or GED.
- Must have a valid driver's license, with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
- Must have no drug- or alcohol-related conviction (DUI, DWI, or DWAI) on record within the past five years.
- Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
- Must have at least 12 consecutive months of prior customer service, retail, or administrative support experience.
Responsibilities
- Meet and greet customers professionally, cordially, and promptly.
- Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
- Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
- Provide customer assistance such as directions, maps, local-area information, and relevant service information.
- Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolutions to customers, other branches, and vendors.
- Place outgoing calls for callback management and other assigned purposes.
- Help assess the condition of rental vehicles upon return.
- Notify management of known customer problems.
- Notify management of known vehicle problems and required maintenance.
- Build knowledge and skills through on-the-job development and company-sponsored classroom training.
- Perform other assigned job-related and backup duties.
Benefits
- Paid time off
- Consistent full-time 40-hour-per-week schedule
- Employee discount
- Retirement savings plan, including 401(k) with matching profit sharing
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Training and development
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
