Customer Experience Representative - Albany International Airport

Enterprise • Albany, NY

6d • Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Customer Experience Representative at Albany International Airport. The representative provides friendly, efficient customer service, explains rental terms and vehicle features, offers company-approved services and products, and verifies and documents driver information to facilitate timely rental and return transactions. The role starts at $19 per hour. Full-time and part-time schedules are available. Part-time employees must be able to work at least 15 to 20 hours within the listed schedule hours. Available schedules are Monday, Tuesday, Thursday, Friday, and Saturday from 6:00 a.m. to 3:00 p.m., with a one-hour meal break, or Sunday through Thursday from 4:00 p.m. to 1:00 a.m., with a one-hour meal break. The position is located at 737 Albany Shaker Road, Albany, NY 12211.

Requirements

• At least 18 years old.
• Authorized to work in the United States without requiring current or future work authorization sponsorship from the company.
• High school diploma or GED.
• At least 1 year of customer service experience.
• Valid, unrestricted U.S. driver's license; ability to operate a motor vehicle is an essential function of the position.
• Live within a reasonable commute of no more than one hour from the location within 30 days of the anticipated start date.
• Ability to read, write, and understand English.

Responsibilities

• Meet and greet customers professionally, courteously, and promptly.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
• Use company-approved sales and service techniques to understand customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
• Assist customers with directions, maps, local-area information, and relevant service information.
• Answer incoming calls about reservations, rates, and general questions, and provide information and resolutions for customers, other branches, and vendors.
• Place outgoing calls for callback management and other assigned purposes.
• Assist with assessing rental vehicle condition upon return.
• Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
• Build knowledge and skills, pursue on-the-job training and development, and participate in company-sponsored classroom training.
• Perform assigned miscellaneous and backup duties related to the job.
• Seek to improve job performance through self-assessment, skill development, training, and goal setting.
• Maintain regular and reliable attendance and punctuality.

Benefits

• Part-time benefits: employee discount, retirement savings plan, training and development, and paid time off.
• Full-time benefits include the part-time benefits, plus health insurance, life insurance, dental insurance, and vision insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED