Full Time Overnight Customer Experience Representative - Denver International Airport

Enterprise•Denver, CO

7d•Onsite

About The Position

Enterprise Mobility is hiring a full-time, overnight Customer Experience Representative for its National/Alamo location at Denver International Airport. The role provides friendly, efficient customer service and completes rental and return transactions, including verifying and documenting driver information. The representative explains rental terms and vehicle features, offers company-approved services and products, and helps ensure a positive and timely customer experience. The position pays $22.00–$24.00 per hour, plus performance-based bonuses. The schedules offered are Thursday–Monday, 4:00 p.m.–12:30 a.m.; Thursday–Monday, 8:00 p.m.–4:30 a.m.; or Friday–Tuesday, 8:00 p.m.–4:30 a.m. The role is based at 24530 E 78th Ave, Denver, CO 80249, and offers a consistent 40-hour-per-week schedule.

Requirements

Must be at least 18 years old.
Must have a high school diploma or GED.
Must have a valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related conviction, including DUI, DWI, or DWAI, on record within the past five years.
Must be authorized to work in the United States and must not require work authorization sponsorship from the company now or in the future.
Must have at least 12 consecutive months of prior customer service, retail, or administrative support experience.

Nice To Haves

Experience working late evenings and weekends is preferred.

Responsibilities

Meet and greet customers professionally, in a friendly and timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer customer assistance such as directions, maps, local-area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build job knowledge and skills and pursue on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.