Temporary Customer Service Representative - Gulf Shores International Airport

Enterprise Mobility•Gulf Shores, AL

1d•Onsite

About The Position

Enterprise Mobility is hiring a Temporary Customer Service Representative (also described as a Customer Experience Representative) for its National/Alamo brands at Gulf Shores International Airport in Gulf Shores, Alabama. The representative provides friendly, efficient customer transactions and explains approved services and products to create a positive customer experience. The role also supports rental and return processes by verifying and documenting driver information. This temporary position pays $18.80 per hour and may last up to 90 days. The listed schedule is Monday 7:30 a.m.–6:00 p.m., Thursday 9:00 a.m.–7:00 p.m., Friday 12:00 p.m.–9:00 p.m., and Sunday 7:30 a.m.–6:00 p.m.; Tuesday, Wednesday, and Saturday are off.

Requirements

Be at least 18 years old.
Be authorized to work in the United States without requiring current or future work-authorization sponsorship from the company.
Have a high school diploma or GED.
Have at least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Have a current, valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years.
Have no more than 1 excessive speeding violation—defined as 26 or more miles per hour over the posted speed limit—on the driving record within the past 3 years.
Have no drug- or alcohol-related driving convictions, including DUI/DWI, within the past 5 years.

Responsibilities

Greet customers professionally, in a friendly manner, and in a timely fashion.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer or vehicle problems and required vehicle maintenance.
Build knowledge and skills and pursue on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Seek to improve performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.