Seasonal Commission Sales - Accessories - The Mall in Columbia

Nordstrom•Columbia, MD

About The Position

At Nordstrom, employees contribute to the company’s culture and reputation by providing excellent customer service, working as a team, and meeting sales goals. This professional sales role offers commission earning potential and focuses on helping customers feel good and look their best. In Jewelry, Handbags, Accessories & Luggage, sales employees help customers find jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories. They use fashion and product expertise to recommend items suited to customers’ style and lifestyle, and explain product features, materials, craftsmanship, and brand differences. The role requires a flexible schedule based on business needs, including evenings, weekends, and peak periods. Weekly hours vary, and occasional support for other departments may be required. This is a seasonal position. Applications are accepted on an ongoing basis.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and stay accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Maintain current product knowledge and awareness of trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book customer-tracking tool.
Work a flexible schedule that may include evenings, weekends, holidays, event shifts, peak periods, and occasional support for other departments.