Seasonal Commission Sales - Shoes - The Mall in Columbia

Nordstrom•Columbia, MD

1d•Onsite

About The Position

Nordstrom is hiring a seasonal Commission Sales employee in Shoes at The Mall in Columbia. The role focuses on providing personalized customer service and footwear expertise to help customers find the right shoes, build customer relationships, meet sales goals, and create an experience that encourages repeat business. Employees use fit specialists and department resources to support customer needs and help keep the department productive and customer-ready. The position requires a flexible schedule based on business needs, including evenings, weekends, and peak periods. Hours vary by week; holiday or event shifts may be scheduled, and occasional support for other departments may be required. Compensation is $16.25 per hour, with commission for shoes and other applicable sales typically ranging from 3% to 14.5%. The position may also be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to reach for and lift bulky or awkwardly shaped items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide confident, honest style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Maintain product and trend knowledge to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book tools.
Assist customers with footwear selections and fit, including buckling and lacing.
Work a flexible schedule, including evenings, weekends, and peak periods, and occasionally support other departments.
Handle merchandise and assist customers while meeting the stated physical requirements.