Commission Sales - Kids' Apparel & Shoes - The Mall in Columbia

Nordstrom•Columbia, MD

1d•Onsite

About The Position

At Nordstrom, commission sales employees contribute to the company’s service culture and reputation by providing excellent customer service, working as teammates, and meeting sales goals. In the Kids Apparel & Shoes department, the employee creates a welcoming shopping experience for parents, children, and gift shoppers; provides sizing guidance; builds lasting customer relationships; and helps expecting and new parents choose baby essentials, including shoes and baby gear. This professional sales role offers commission-based earning potential. The employee helps customers feel good and look their best while delivering Nordstrom’s 5-Point Selling Standard. The role includes personal customer outreach, style and fit advice, sales goal accountability, maintaining a customer-ready department, keeping current on products and trends, and supporting a productive team. Hours vary according to business needs and may include evenings, weekends, holidays, events, and occasional support in other departments.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the listed physical demands of the role.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Maintain a customer-ready department by stocking, re-merchandising, completing price markdowns and merchandise recovery, and participating in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods; occasionally support other departments.
Remain in continuous movement for 6–8 hours per shift, frequently bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequently use hands for grasping, fine manipulation, pushing, and pulling; handle bulky or awkward items, including reaching and lifting items overhead.
Regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.