Commission Sales - Women's Apparel - The Mall in Columbia

Nordstrom•Columbia, MD

About The Position

This professional sales role in Women's Apparel at The Mall in Columbia focuses on providing excellent customer service, building customer relationships, and meeting sales goals. The employee helps customers create wardrobes for everyday life and special occasions by listening to their needs, offering styling and fit advice, recommending alterations when appropriate, and following up about products that match their preferences. The role offers commission-based earning potential in addition to the stated hourly pay range. The employee delivers Nordstrom's 5-Point Selling Standard, develops a personal customer base through in-store and digital outreach, maintains product and fashion knowledge, and helps keep the department customer-ready. The schedule varies according to business needs and includes evenings, weekends, holidays, and event shifts. Occasional flexibility to support other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to continuously move for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest style and fit feedback and offer styling suggestions, including recommending alterations and tailoring when useful.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in bi-annual inventory counts.
Maintain product knowledge and awareness of fashion trends to serve as a trusted style resource.
Contribute to a positive team environment, communicate openly, and help the department stay productive.
Build customer relationships through follow-up, Nordy Club enrollment, and the Personal Book customer-tracking tool, including use of the 2-2-2 Method.
Work a flexible schedule that may include evenings, weekends, holidays, event shifts, and occasional support for other departments.