Seasonal Commission Sales - Shoes - Houston Galleria

Nordstrom•Houston, TX

2d•Onsite

About The Position

At Nordstrom, the Seasonal Commission Sales employee in Shoes provides personalized customer service and product expertise to help customers find footwear that suits their style and fit. The role focuses on delivering an experience that encourages customers to return, building customer relationships, and meeting personal sales goals. Sales associates use fit specialists and department stockroom resources to support customers and keep pace with a fast-moving department. The employee follows Nordstrom’s 5-Point Selling Standard, builds a personal customer base through in-store interactions and digital outreach, and provides confident style and fit feedback. They maintain product knowledge and keep the department customer-ready through stocking, re-merchandising, markdowns, merchandise recovery, and participation in bi-annual inventory. The schedule varies with business needs and may include evenings, weekends, holidays, event shifts, peak periods, and occasional support for other departments.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach and a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, completing price markdowns and merchandise recovery, and participating in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help maintain department productivity.
Build lasting customer relationships using the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book.
Work a flexible schedule according to business needs, including evenings, weekends, and peak periods.
Provide occasional support to other departments as needed.